What is your return policy?Updated 6 months ago

100% Satisfaction Guarantee

If you are not 100% happy with your pen, then you can return it to us within 30 days of receipt for a full refund. Goods must be returned in their original packaging complete with all labels and instructions and in the case of fountain pens in unfilled condition. 

If you are unsure about a pen at first sight, please just dip test it first using washable blue ink, just as you would do in a traditional shop. We reserve the right to reduce the amount of a refund if a pen has been mishandled.