How long does it take to assemble my pen once it has been purchased?

Production of the pens can take up to 28 days. For shipping we use a variety of premium carriers to ensure our products arrive safely to you. Generally, shipping takes between 2 - 7 days.

Production of the pens can take up to 28 days.For shipping we use a variety of premium carriers to ensure our products arrive safely to you. Generally, shipping takes between 2 - 7 days.

How long does shipping take?

100% Satisfaction Guarantee. If you are not 100% happy with your pen, then you can return it to us within 30 days of receipt for a full refund. Goods must be returned in their original packaging complete with all labels and instructions and in the ca

100% Satisfaction GuaranteeIf you are not 100% happy with your pen, then you can return it to us within 30 days of receipt for a full refund. Goods must be returned in their original packaging complete with all labels and instructions and in the case of fountain pens in unfilled condition.&#xA0;If you are unsure about a pen at first sight, please just dip test it first using washable blue ink, just as you would do in a traditional shop. We reserve the right to reduce the amount of a refund if a pen has been mishandled.

What is your return policy?

Please contact us first and explain the issue before returning any pen or nib so we can make any necessary arrangements. Our workshop address is:. Conway Steart / Bespoke British Pens LimitedUnit 11CThe Wren CentreWestbourne RoadEmsworthHampshirePO10

Please <a href="https://conwaystewart.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> first and explain the issue before returning any pen or nib so we can make any necessary arrangements. Our workshop address is:Conway Steart / Bespoke British Pens Limited Unit 11C The Wren Centre Westbourne Road Emsworth Hampshire PO10 7SU United KingdomWe recommend that you send all items by Signed for Delivery (for example Royal Mail Special Delivery in the UK ) or other tracked method as we cannot be held responsible for goods that don&apos;t arrive.Please note we cannot accept returns of bottled fountain pen ink once opened. This does not affect your statutory rights.Make sure you include a note so we know who it&apos;s from giving your name, telephone number and email address.

Where I do send my returned goods?

Home Page

Conway Stewart

Shipping and Returns